FAQ (frequently asked questions) and answers are posted to help students get answers quickly.
If there is a question that you do not see here, feel free to contact us.

Is there a Military Discount for the online course?

No, we do not give a military discount for the online course.  Our online courses are prices at the lowest we can price them for everyone.  However, we do offer a $10 off promo code for those who would like to take advantage of it.

Is a promo code available?

Promo Code RRES10 can be used to get $10 off your course.  The promo code will only work on the Pre Sales, Post Sales, and Broker Course.

Do most people order the fully narrated video course?

The fully narrated video course is very popular. It is especially good for audio, visual learners. Not everyone likes to just read text. The video course has pictures and animations so it keeps your interest better and with the animations, added stories and explanations from the instructors you can better comprehend the more complex subjects.

With the video course, you still have the option to read the course material along with the instructor if want to. You can also stop, start and rewind the videos as often as you like.

Can I speak to a live instructor?

Yes, you can. We have instructors available between the hours of 8 am and 5:30 pm. Monday through Friday. If you send us an email with your questions, we will also answer them over the weekend and at night.

How do I change my password in my online course?

Send us an email at rowlettschool@rres.com and ask for a password reset.  We will go in the portal and send you the info to reset your password.  You can also call tech support and get help with a password reset.

How do I access my eBook?

Please note, eBooks are provided through VitalSource®, our partner for online, downloadable, and mobile eBook fulfillment.

To begin, login or create an account with your email address and password. This only takes a few moments.
After logging in:

  1. Click on Redeem in the top right corner of the navigation menu
  2. Enter the eBook redemption code(s)

For online answers to common technical support issues, VitalSource® has a searchable Knowledge Base.

Technical Support or contact the VitalSource® Service and Support line at 1.855.200.4146. They will connect you with a VitalSource® Bookshelf expert. The U.S.-based support center is open 24/7 to accommodate your schedule.

How can I get a refund for my online course?

We have a refund policy in place.  You can get a refund as long as you have not gone past unit 1 and it has not been more than 7 days from the date of purchasing your course.

If you have gone past unit 1 and or it has been more than 7 days from the date of purchase, there will be no refund issued.

Can I get an extension on my online course?

Yes, you can get your course extended by clicking on the help button in the menu bar.  Courses can be extended up to 6 months for $60, 3 months for $45 and 1 month for $30.

Why is my course missing from my account?

Two common reasons your course is missing from your account;

1.) Check to make sure your course has not expired.  When your course expires, it will no longer be available for you to access it.

  • You can get your course extended for up to six months past the original expiration date.

2) Check to make sure you are logging into the right account.  Many times students will have two accounts and not realize they are logging into the wrong account.

  • Call Tech Support and they can determine if you have created more than one account.

Didn’t find the answer?

Contact us below and we will be in touch shortly.